Monday 23rd March – Lockdown. I’m not sure whether time has flown or it’s been and interminable process, but one way or another we are 7 and a bit weeks since lock-down and whilst many things have changed, certain things have carried on regardless. Nature a clear winner, helped by wonderful blue skies and plenty of sunshine. And all the while, lessons have been dished out left, right and centre.
Without doubt my biggest lesson has been about patience. I’ve found myself becoming terribly frustrated because I’m wanting something to happen. Whether that be waiting to go somewhere and do something or waiting for a decision, all of it has been challenging. And I guess that has been fuelled by a culture we left a few weeks ago that demanded instant gratification. Everything now. What do you mean Amazon can’t deliver tomorrow? I pay for Prime! What is the problem?
And the reality is, we are all going to have to get better at waiting. Waiting our turn, waiting in line, waiting for the pubs to open. But is it waiting or simply a recalibration? After all, it wasn’t always this way. The ability to lie in bed in the morning, place an order on line before you’ve had your first cuppa, and within 24 hours you’d received delivery of your bbq and were eating burgers for lunch the next day. That’s all well and good, but is it really necessary?
To be honest, I’ve always been a little bit envious of countries such as France, who can support all sorts of ‘village’ shops, including lawn-mower shops, three boulangeries, a butcher, a couple of hardware shops and still shut for an hour or two over lunch time. I could be mistaken but I don’t see hundreds of people on the bones of their arses, they all make a living and, what appears to be a good living and it’s always been that way.
So we need to adapt. Perhaps we should want the things we have and spend less time having the things we want. Throttle back a little. Maybe consider value in a different way. Need it be all about speed, perhaps more about time? I’m sure all of us have found time to build friendships with some old chums, and at the same recognize that it costs nothing but the feeling is great. And one thing I’ve learnt that if you genuinely spend time with someone you get much more or of the relationship. Rather than just skate on the surface like a water-boatman, ask better questions, seek to understand before being understood. You have 2 ears and one mouth, use them in that ratio. This principle is as relevant in business as anywhere and, as you build relationship you build loyalty and trust and that can go a very long way.
As businesses ‘un-lock’; and down here in Cornwall, there is plenty of activity and it will be interesting to watch how they get up to speed. This feels like ‘Phase 2’. With a number of changes to allow society and the economy to build confidence in one another and begin to seek out whatever it has chosen to seek out.
And with that turn in the tide we have decided to reduce our (almost) daily writings to weekly. We hope you have found it not only useful but also fresh. I decided not to get involved with the media and soak up all the horror stories and doom, but observe. And in so doing find the success stories, listen out for the positive news, talk to dynamic people, watch businesses innovate. And I could go on and on about that. I speak to far more people who are weathering the storm, than those who are being washed up on the rocks.
News will continue to filter out from the Government and where it is relevant we will let you know. And most importantly, I’m not pretending we are out of the woods by any means. We undoubtedly have a very long way to go and somehow we have to repay all our debts. There have been no ‘free-lunches’ and I would hope that every one of us dig deep and put our shoulders to the wheel to keep this Country moving. Let’s not forget those that have not been supported during this period and worked hard to keep their businesses afloat. So that when the furloughed crew return the boat is still ship shape.
And, of course, should you have any queries or wish to discuss any thing please don’t hesitate to get in touch
-Landline – 01326 660022
-Mobile/WhatsApp/Text – 07779799995 – Mike Hutchinson
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